YMG Support
Let’s get you playing.
Setup help and a direct way to report problems.
Contact support
Include your YMG version and build (Settings → About & Connection Check), Apple TV model and tvOS version, what you selected, and the approximate time of the issue. Screenshots are optional; hide account and server details first.
Never send passwords, session tokens, raw playback links, or unredacted app-data exports.
First-time setup
- Have an existing Jellyfin server and account ready. Use the server address that works in your browser, including its port or path.
- Enter that address in YMG and select Test and Use Server. Allow Local Network access if Apple TV asks.
- Sign in with your Jellyfin account, then prepare your library and follow the on-screen guide.
Help remains available in Settings → Help & Getting Started.
Connection or sign-in trouble
Confirm Jellyfin is running and reachable from the Apple TV. A home server normally requires the same network. Check Local Network permission and enter your username and password with the correct capitalization. Use HTTPS for remote access; YMG does not bypass invalid certificates.
Video or Live TV problems
Check the same title or channel in Jellyfin. For My Channels, try Settings → Guide & Video → Prefer compatible video and tune again. Your server may need conversion permissions and enough processing power. Live TV must already be configured in Jellyfin.
New media and shared guides
Refresh My Channels after additions. Existing scheduled programs remain in place; new material enters later planning windows. tvOS decides when background work runs, so background checks are not guaranteed. If sharing a guide, periodically open YMG on the device sharing it to extend the schedule.
Music and playlists
Select a song to play it immediately. Song options can add it to Up Next or a playlist; artist and album pages can add their music to a playlist. Back lets you browse the Music section while listening. Playlist changes are saved on your Jellyfin server. Deleting a playlist removes the playlist, not its underlying music files.
Beta feedback
If you received YMG through TestFlight, you can also send feedback through TestFlight. Please tell us whether the issue happens repeatedly and how to reproduce it.